Return & Exchange Policy

1. Right of Withdrawal (EU Law)

In accordance with European consumer law, customers may return products within 14 calendar days of delivery without providing a reason.

We offer a goodwill return period of 30 calendar days, provided items meet return conditions below.

2. Defective Products

If an item is defective, customers must notify us within 30 calendar days of receipt.

After evaluation, we will provide:

  • Replacement

  • Full refund

3. Return Conditions

Items must be:

  • Unused and in original condition

  • With original tags attached

  • In original packaging whenever possible

  • Accompanied by proof of purchase

4. Return Procedure

  1. Email supportemailsupport email with order number and reason

  2. Wait for approval and return instructions

  3. Ship product as directed

  4. Upon approval, refund or exchange will be processed

5. Shipping Costs

  • Change of mind returns: customer covers return shipping

  • Defective/incorrect items: return shipping is covered by the store

6. Refund Method

Refunds are issued:

  • Using the original payment method

  • Within 14 days of approving the return